Can I cancel or return my order?
Cancellation & Returns:
You may cancel your contract for the purchase of Dexcom products before you receive notification of shipment. In such case, you will receive a full refund of your purchase price.
Use these steps to see the order status and request cancellation.
If you do not see a Cancel button, it could be because your order has already shipped.
Your order may also be eligible for cancellation and return after shipment and delivery if:
Subject to these conditions, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Dexcom will refund all payments within fourteen (14) days after the day you provide evidence that you have returned the goods. You will be responsible for the cost of any returns and any non-standard delivery fees.
If you cancel your order and return the shipment, we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. If you received multiple products in an order and some products remain sealed, but others have been tampered with, Dexcom will provide a refund for the sealed product only. In the event you have opened the products, please dispose of them in accordance with the user instructions.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
*Sensors/Receivers/Transmitters are sterile, disposable medical devices and Dexcom is unable to accept the return of opened products for safety and hygiene reasons
Discover education resources, organised in a 5-step journey, to learn key information about your Dexcom ONE CGM system, from getting started, your first 10 days, to using Dexcom ONE in the long run.
|Step 1:||The basics of CGM|
|Step 2:||Getting started|
|Step 3:||Your first 10 days|
|Step 4:||Using Dexcom ONE in the long run|
|Step 5:||Understand your Diabetes trends|